I recently bought an M4 from Paul and Ryan . I found their approach refreshingly straightforward , the main brands could learn a lot from these guys on customer service .I am very happy with the car and got a good deal and have no hesitation in recommending them.Richard Gay
We all know the reputation used car dealers have.
I haven't bought a car from a used car dealer in a long time. And so it was with much trepidation I made the decision to purchase my latest vehicle from Carr's Cars.
The reality of my experience however, goes a long way to dispelling the above legend. At least in Paul Carr's case.
He doesn't discount the advertised price, which can be both a bit annoying and discomforting. That said, once you have made the decision to purchase, Paul really does go the whole mile to ensure your purchasing experience leaves you with no regrets.
The car I purchased from him needed some wheel refurbishment which he took care of incl. in the price. After delivery, I noticed a chunk missing from 1 tyre which Paul agreed to go halves in the replacement. He then noticed a chunk missing from another tyre, so organised a second replacement - still halves.
Shortly thereafter I noticed a number of other issues, all within the 3mth warranty period. He also took care of those matters with no issues.
Long story, short: The guy does what he says and appears to trade on his reputation. Which in my own personal experience is solid. And I would purchase from him again without concern.
Paul and Lee at Carr's Cars provide a refreshing change of attitude in my experience of the car industry. They listened attentively to establish my needs and then worked tirelessly to meet them, without ever making me (who is somewhat less auto-savvy) feel foolish...or ripped off. It's a genuine pleasure to be a customer of such a caring business and recipient of thorough and professional service - from initial discussion to drive-away and beyond. They take their work seriously and take pride in providing personal attention to and interest in their customers. No other car dealership I have ever dealt with can claim so much.Brid M
An absolute pleasure to deal with. No pressure, no tactics, just genuine people. Allowed us to drive car at our pace, personalised service by appointment, allowed us the time to get finance and followed up with phone calls to make sure we were happy. I have no hesitation in recommending.Nabil M
Over the years I have bought and sold numerous vehicles for my family via Carrs Cars, as a result of their affordability, quality, product knowledge and customer service offered by Paul, Lee and their team of professionals. The staff are honest and friendly and most importantly the vehicles purchased have always delivered - both from a value and reliability perspective. If there have been any minor warranty or service issues it's just a matter of picking up the phone to Paul who has always been quick to help or point me in the direction of a trustworthy and reliable repairer. Seriously, if you're looking for a good quality used car, at the right price from a trusted family owned and operated dealer - start a relationship with Carrs Cars !Martin Lyall
A sheer delight to do business with. Great selection of quality vehicles, at great prices. I know Paul takes great care in selecting his "stock". His knowledge of the industry is as good as it gets. I can not recommend him highly enough, a true professional.Greg
My wife & I have recently purchased a car from Carrs Cars & found the whole experience very satisfying. Paul did what he promised & the car has not missed a beat. I will be calling on Carrs Cars next time I am in the market for a car. Thanks for your service.Candrick
We recently found Carrs Cars Erina, and it's fantastic salesman, Brett from an online advertisement. The vehicle advertised was pristine, and very good value! So we spoke toBrett after hours, and he was very knowledgeable and honest about the vehicle, and given that we were 7 hours away took about 50 more photographs of the vehicle, so that we knew exactly what we were buying. Brett really looked after us, and took every effort to make the purchase very smooth and easy, and treated us like valued returning customers, rather than first timers. We arrived at the location, and were presented with our vehicle, better than advertised, and a friendly, and efficient Brett who had all the papers ready, so we were on our way quickly. We brought our beautiful car home, and have thoroughly enjoyed it, and are referring all our family and friends to Brett, as he only has immaculate vehicles, and is an absolute pleasure to deal with! Honestly, give Carrs Cars a call, they are worth the drive! We will start looking for our next upgrade with them first!Beck Rose
I travelled from Brisbane to check my Transporter out and grabbed it straight away. My mechanic here in Brisbane said it was one of the best used vans he had seen. Brett made the whole deal easy. It was as if I was buying locally. Gotta go. Boards are in the back and the waves are on.Dave
Buying a vehicle from Carrs Cars is a really positive experience. Their ethical approach at each stage of my transaction made my purchase reassuring. They helped me find the model and make I was looking for at a fair price. I was surprised to find their after sales support was also very good. Thanks for all your help Paul and to Brett your salesman. It's reassuring to know there's still people in the automotive industry with integrity.Royal Windsor